The Fidelis Partnership is a leading privately-owned, Bermuda-based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products. The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics. The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform. The Fidelis Partnership is separately owned and managed from the ownership and management of Fidelis Insurance Group.
Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions. We are truly diversified. Our long-standing partnerships with capital providers and quota share partners make us nimble. Our breadth of expertise and capabilities deliver outstanding market returns.
The Desktop Support Engineer is a key role within the Fidelis MGU technology team. You will work provide 3rd line BAU activities to 250+ users in UK, Ireland and Bermuda. A key focus will be designing/delivering high quality infrastructure projects to IT and the business. The successful candidate will work in a proactive and cooperative manner to ensure exceptional service and project delivery.
You will be operating in a Microsoft tech stack environment with a mix of on-prem and cloud (Azure) hosting as well as VMware.
• Provide 1st and 2nd line desktop and system support services across all European offices
• IT administration activities to include, joiners, mover’s & levers process
• Creation of IT builds, distribution of software & hardware
• Support all collaboration tools including telephony, WebEx, Teams, O365, AV
• Mobile device management MDM & MAM
• Setup and support AV equipment for important business meetings
• Email security management, assessing held emails, adding email addresses/domains to permitted senders/blocked list as required
• Provide regular feedback to the IT team ensuring effective handover of incidents
• Continually think of ways to improve or refine the IT user experience
• Provide regular feedback to the Head of Infrastructure for projects, incident management and change management
• Mentor and guide junior members of the team
• Work to ensure there is always an approach of continuous improvement and implementation of best practice
• Effective documentation of relevant tools and reports
• Create a supportive and rewarding working environment that aligns with the company culture as well as instilling a sense of ownership, accountability and technical excellence in your team driving efficient processes and constantly push engineering best practice
• Develop an understand of our industry and our products and services
• Regular progress reporting, defining and reporting KPIs and key objective/result metrics including helping your team define, drive and achieve their objectives and key results
• Keep stakeholders up to date on all activities that affects their individual goals and be a point contact for work status
• Continual focus on long term technology effectiveness, simplicity of solutions and appropriate controls
The Fidelis Partnership Ethos
At The Fidelis Partnership, we aim to be different while making a difference.
Our ethos dictates our decisions and actions. It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve.
Diversity, Equity & Inclusion
Diversity & Inclusion in the workplace
Bring Your Whole Self to Work
Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed. We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership's successes. This will be driven by a workforce that embraces Diversity & Inclusion at every level, in every department across The Fidelis Partnership.
To ensure that all candidates have a fair opportunity to show their abilities during the recruitment process, adjustments may be required. If your physical or mental health or disability may necessitate an adjustment, please contact fidelis@avenciaconsulting.com to discuss. All information relating to your health or disability will be treated in accordance with our data protection policy.
Apply by 23/09/2024
Reference: FID01146